Candi order Cancellation Policy

 

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🔑 Key Cancellation Terms

  • ⏳ Pre-shipping cancellations must be made within 6 hours of placing the order.
  • 🚚 Post-shipment cancellations = refusal of doorstep delivery.
  • ❌ No refunds for damaged or defective items.

🕒 Quick Cancellation Guide

Order Type When Cost Action
Prepaid Within 6h of order Free 🎉 Email or WhatsApp us
Prepaid Post-Shipment* Shipping + 2% bank fees Refund after return
COD Within 6h of order Free 🎉 Email or WhatsApp us
COD Post-Shipment* Shipping cost COD disabled

*Shipment = Label generation date


📦 Pre-Shipping Cancellations

Prepaid Orders

1. Email us at support@mycandi.in or WhatsApp +91 86509 47531

2. Cancel within 6 hours of placing the order – no questions asked!

COD Orders

1. WhatsApp us at +91 86509 47531

2. Cancel within 6 hours of placing the order – absolutely free!


📮 Post-Shipment Cancellations

Prepaid Orders

  1. Refusing delivery? Return shipping + 2% bank charges will be deducted.
  2. Refund processed within 48h of receiving returned item.

COD Orders

  1. Refusal = COD disabled forever after 1st time.
  2. Return shipping cost added to your next order.

🚫 Non-Cancellable Orders

  • Final Sale items (marked ❤️)
  • Customized or personalized dresses
  • Orders shipped cannot be cancelled

💌 Need Help?

📧 support@mycandi.in
📱 WhatsApp (10AM-7PM IST)
📌 Returns Hub:
Khasra 124, Kala Kunj, Maruti Estate
Agra, UP 282010

Compliant with Consumer Protection Act 2019. Updated [APRIL/2025]